firedaemon
Are User Passwords Encrypted?
This was a question that was recently asked in a support ticket and it is a very good one. For those of us who are concerned about security, this is very important.
Rest assured though, the service password is not stored in the filesystem. When the service is created is it passed to the Service Control Manager where it is hashed and stored in the SAM.
Process ID Changes Every Few Seconds
If the process of your FireDaemon Service is changing rapidly, it’s probably because it’s crashing, not starting correctly or terminating.
Generally it can be a pain to troubleshoot this kind of problem, but there are a few things you can do to fix it:
- Check the windows event logs, they usually reveal exactly what’s happening.
- The local file system permissions might be wrong, see http://forums.firedaemon.com/system-permission-local-drives-t648.html for more information.
- If the executable is on a mapped drive or UNC path, your path might be in the wrong format, see http://forums.firedaemon.com/do-use-mapped-drives-t38.html for more information.
- Are you remotely connected via RDP? Make sure the “Shadow Console” is enabled. See http://forums.firedaemon.com/accessing-shadow-console-via-t397.html for more information.
- If all else fails, then enable Debug Logging in the FireDaemon Service, let the service run a few times and then look at the debug log to see what’s happening. If you don’t understand it, you can send a support ticket and attach the debug log to your ticket.
Application doesn’t launch under FireDaemon
Often FireDaemon services are run off other local drives eg. E: F: etc. These drives could be a new local disk array, iSCSI targets or SAN LUNs. If you find your app is not launching under FireDaemon control then ensure you have checked that the Security permissions includes SYSTEM / Full Control. You need to check this as when you add a new drive to a machine and format with NTFS this permission is not automatically set. To check this:
- Go to My Computer and look for the local drive you want to check.
- Right click on the local drive and select Properties.
- Click on the Security tab
- In the list of “Group or user names” look for SYSTEM. If it is not there click Edit
- A new dialog box will be displayed titled “Permissions for E:”
- Click Add
- A new dialog box will be displayed titled “Select Users or Groups”
- In the “Enter the object names to select” type SYSTEM and click the Check Names button.
- Click OK
- Then in “Permssions for E:” dialog check Full Control
- Then click OK twice.
Your FireDaemon apps should launch correctly.
Correcting Clock Rollbacks / Rollforwards
If you modify your system clock whilst running FireDaemon in evaluation mode you might encounter this error:
Your system clock appears to have been set back, possibly in an attempt to defeat the security system on this program. Please correct your system clock before trying to run this program again. If your clock is correct, please contact the author of this program for instructions on correcting this error (report code 0,2853,2488).
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Network Shares and FireDaemon
You can run an executable as a service under FireDaemon even if that executable resides on a network drive.
In order to run an executable off of a network drive the following must occur or be true:
-
1. The executable must be placed in a directory that is shared out
- 2. The executable can be normally referenced via mapped drive (eg. L:\path\file.exe) or via UNC path (eg. \\server\share\path\file.exe).
- 3. Mapped drives or UNC paths can only be used if the service is run as a nominated local or domain user (see next point).
- 4. If you intend to run the service as a nominated local or domain user then that user has must have permission to access the network resource (ie. share) in question. Further, if you want your application to Interact With The Desktop then you need to ensure that the local or domain user is in the Administrator’s group.
- 5. If you want to use a mapped drive then you are going to have to setup a Pre-Service Program to complete the mapping.
- 6. The application working directory can be either a mapped drive or UNC path – however, if a UNC path is used, a trailing slash (\) must be supplied (eg. \\server\share\path\).
See http://forums.firedaemon.com/do-use-mapped-drives-t38.html for more information.
Unable to install FireDaemon
If you’ve ever encountered an error like “Installaware Wizard: Setup database not found” while trying to install FireDaemon or other applications, the reason is because your MSI database might be corrupt.
The MSI database stores information about all installed MSI applications.
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Pre-Post Service Executable’s die before they run
If your Pre-Service or Post-Service executable is dying before it has a chance to run, the problem is that the execution time is too low. By default, it is set to 3000ms (3 Seconds). Try setting it to something higher (you might have to keep increasing until you find the proper time).
FireDaemon Won’t Install
If you get errors while installing FireDaemon, it is because you do not have the required runtime installed.
In order for FireDaemon to work properly, you must only have the 32bit version of the runtime installed. The runtime should be automatically downloaded and installed from within the firedaemon installer. If the installer you are using doesn’t include the runtime, you can download the full installer from http://forums.firedaemon.com:8080
Example Errors:
Error Popups Prevent My Server/application from Restarting
If your server or application fails to restart when a error popup displays then the following fix will solve the problem.
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